Mitchell's Leading UltraMate® 7 Now Gives Customers the Ability to Print Estimates In Spanish
Leading information provider responds to needs of collision repair community by helping to improve customer satisfaction for the Spanish-speaking population
San Diego, CA— September 9, 2009—Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, today announced that UltraMate® 7, the industry leading estimating solution for both insurers and collision repairers, can now generate estimate printouts in Spanish—improving the collision repair experience for the significant number of Spanish-speaking customers.
According to a 2007 study conducted by the U.S. Census Bureau, there are currently 35 million residents in the United States that speak Spanish in the home. In the southwestern states of California, Arizona, New Mexico and Texas alone, approximately one-in-five persons speak Spanish as their primary language. The prevalent use of the Spanish language can present challenges to many shop owners, insurance staff and independent appraisers who currently spend a great deal of time explaining estimates written in English to Spanish speaking customers—a process that UltraMate 7 now has the ability to vastly improve.
Miguel Garcia, Estimator for Hourglass Collision in Tulsa, Okla., who has a significant amount of experience with Spanish-speaking customers commented, "This functionality will save me approximately 20 minutes per estimate, which is a pretty great deal of time considering the amount of estimates that come through Hourglass on a weekly basis. Now that I can provide a print out in Spanish, I dont have to go over the estimate line by line translating what each part and operation is. It allows me to provide a more positive experience to many of our customers—a number one priority for the entire Hourglass team."
UltraMate 7 now helps facilitate customer communication by offering all administrative headings and part names in Spanish. Provided as a free value added option, the ability to generate print copies of Spanish language estimates helps further Mitchell's fundamental goal of improving cycle time and increasing customer satisfaction among the substantial Spanish-speaking customer base.
"Many collision repair facilities and insurers across the U.S. have a large number of customers whose primary language is Spanish. To maintain a high level of customer satisfaction and business performance these facilities and insurance providers must be able to clearly and concisely communicate with their customers. By providing accurate and easy to understand estimates in both English and Spanish, UltraMate 7 now performs better than any other estimating solution in the market," said Jesse Herrera, Senior Vice President of Marketing and Product Management for Mitchell International.
UltraMate is Mitchell's advanced estimating system that helps create estimates that are accurate, verifiable, and readily accepted throughout the industry. UltraMate combines industry-leading database accuracy with automated calculations and repair procedure pages that virtually eliminate errors. Multi-user capability on Microsoft® Windows® networks further boost productivity. UltraMate's advanced features such as parts lookup, parts graphics printouts, and itemized totals help to streamline the estimating process and assist in avoiding errors.
Customers can learn more about how to print out estimates in Spanish upon receiving their August updates by viewing the UltraMate 7 What's New document on Mitchell's Support Site at www.mitchell.com/go/printspanish.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of information and workflow solutions to the Property & Casualty Insurance Claims and Automotive Collision Repair industries. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers compensation claims processes. Mitchell enables millions of electronic transactions between more than 30,000 business partners each month to enhance partner productivity, profitability, and customer satisfaction.
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