Articles
Auto Physical Damage
Vehicle Telematics
By Greg Horn, Vice President of Industry Relations, Mitchell
Intelligent vehicles are exciting to the driving public as well as to the companies that insure their cars and trucks—but for very different reasons. The intelligent vehicle
technologies of greatest interest to insurance carriers are telematics, a broad term that encompasses a wide group of technologies that bring together analytics and mobility…
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Published in Claims Management. February 7, 2012
Mitchell Parts Index Sheds Light on Parts Trends Post Japan’s Tsunami
By Greg Horn, Vice President of Industry Relations, Mitchell
When we created the Mitchell Collision Parts Price Index (or MCPPI) a few years back, it was to serve as a barometer to measure parts inflation both in aggregate and split out by
part type and vehicle country of origin. The MCPPI was created with the Consumer Price Index as its model as the Consumer Price Index (CPI) is best known to most Americans as the
general rate of inflation.…
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Published in PropertyCasualty360°. January 26, 2012
Cars Have Changed; Why Haven’t Total-Loss Regulations?
By Greg Horn, Vice President of Industry Relations, Mitchell
The vehicles we drive today have become amazingly more complex over the last decade. Advanced electronics for traction control, anti-lock brakes and engine management are
commonplace in vehicles we insure or repair. These computer modules can add thousands to the cost of a repair and may cause vehicles to unnecessarily total merely because a plug-in
component is bad…
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Published in PropertyCasualty360°. January 9, 2012
OEMs Quest for Higher Mileage Affects Collision Repairers
By Greg Horn, Vice President of Industry Relations, Mitchell
Shops will need to have advanced technical knowledge about metals, electronics, and hybrids; specialty equipment; and OEM repair procedures to repair cars in the future.
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Published in ABRN. November 1, 2011
Next Wave of Accident Avoidance Technology will Affect Repairers
By Greg Horn, Vice President of Industry Relations, Mitchell
Three new accident-avoidance technology items are different in what they do, but all aim to reduce the number of accidents due to driver error.
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Published in ABRN. October 1, 2011
Rising Used Car Prices Good News for Repairers
By Greg Horn, Vice President of Industry Relations, Mitchell
The sharp rise in used car prices, in particular small fuel-efficient vehicles, means fewer vehicles with moderate damage ending up as economic total losses.
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Published in ABRN. September 1, 2011
OEMs Fuel-Saving Technology will Impact Collision
Repairers
By Greg Horn, Vice President of Industry Relations, Mitchell
Rising fuel prices have impacted everyone's wallet recently, but how will the effect of high fuel prices be felt in our industry? Many shops have noticed a
dramatic increase in exotic alloys and advanced metals used in new vehicles to reduce their weight and save fuel.
>> Read the article
Published in ABRN. September 1, 2011
The Devil in the Details—Measuring Metrics Properly
By Greg Horn, Vice President of Industry Relations, Mitchell
The Q2 2011 Mitchell Industry Trends Report (ITR) contained a feature I wrote about how repairable estimates can best be executed, “Are You Measuring Your Auto Insurance
Claims Metrics Properly?” I argued (persuasively, I hope) that defined metrics and a clear plan can help make your business great, achieving measurably better auto insurance
claims processing outcomes in the process.
>> Read the article
Published in Autobody News. August 1, 2011
Physical Damage Auto Claims
Dealing With All of Their Moving Pieces
By Paul Rosenstein, Vice President, Claims Solutions, Mitchell
In today’s claims environment, a physical damage claim is not handled solely by the adjuster. Rather, it is passed along a lengthy line of multiple parties inside and outside the claims organization.
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Published in Claims Magazine. August 2011
The Next Vehicle Design Fad
By Greg Horn, Vice President of Industry Relations, Mitchell
Almost every decade has a front-and-center design craze that one trend setting automaker launches and others soon follow. There's about one a decade, so let's see how many you
remember and what's in store today…
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Published in ABRN. July 1, 2011
Field Appraiser Management
A Framework To Improve Your Dispatch Process
By Paul Rosenstein, Vice President, Claims Solutions, Mitchell
Marcos Rivera, Director, Product Management, Claims Solutions, Mitchell
Claims managers are under constant pressure to run a lean claims organization where costs are minimized and customers are satisfied.
>> Read the article
Published in Claims Magazine. June 2011
Industry Trends and Changes in Future Vehicles at WIN Conference
By John Yoswick, freelance writer, Autobody News
Current industry trends—and a look ahead at the electric, fuel-efficient and Chinese vehicles that could be showing up in collision shops in the coming years—were the focus of one speaker’s presentation at the recent Women’s Industry Network (WIN) conference.
Greg Horn, vice president of industry relations for Mitchell, told about 160 attendees at the WIN event in San Diego, that one positive trend for collision repairers
had been the rebound through early this year in the total miles driven by U.S. motorists.…
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Published in Autobody News. May 25, 2011
Parts in the Equation
Several factors are squeezing the availability of vehicle repair parts, thus increasing repairable average severity.
By Greg Horn, Vice President of Industry Relations, Mitchell
As I speak to collision repair industry groups throughout North America, I am often asked to forecast repairable average severity trends for the upcoming year. I tend to focus
on parts, perhaps because I began my career selling parts at a dealership and have spent a great deal of time analyzing their usage. However, looking at past estimate severity
increases to forecast changes involves more than just parts. As you'll see, although this category plays a large role, we must carefully look at all of the various areas that make
up an estimate—parts, labour, paint and materials.
>> Read the
article
Published in Canadian Underwriter. May 24, 2011
Succeeding in a World of Gray
How technology can help shops validate their commitment to a high standard of ethics.
By Jason Bertellotti, Vice President, Repair Solutions, Mitchell
In the automotive repair industry, insurance adjusters and collision repairers deal with many issues every day that creep into the realm of ethics. From pre-existing damage, to part type and repair procedures, even the most exacting professional who does everything by the book encounters plenty of gray areas where ethical judgment calls must be made. It's in these gray areas that reputations can be made or broken.
>> Read the article
Published in AutoInc.. May 12, 2011
Technology aims to offer safe, interoperable networked wireless communications among vehicles, roadways
By Greg Horn, Vice President of Industry Relations, Mitchell
I was looking at a GM promotional Parade of Progress film from the 1950s and chuckled at a segment where GM predicted "cars that drive themselves".
The advanced complexity of vehicles on the market and in the pipeline for U.S. buyers has been at the forefront of the collision repair industry during the past year. Now there's another change that could impact shops, but in a positive way. The move toward global vehicle platforms may become a reality finally…
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Published in ABRN. May 1, 2011
Global architecture results in consistent assembly methods, lower parts prices
By Greg Horn, Vice President of Industry Relations, Mitchell
The advanced complexity of vehicles on the market and in the pipeline for U.S. buyers has been at the forefront of the collision repair industry during the past year. Now there's another change that could impact shops, but in a positive way. The move toward global vehicle platforms may become a reality finally…
>> Read the article
Published in ABRN. May 1, 2011
Expert Advice: Data Privacy
Exclusive interview with Greg Horn, Vice President of Industry Relations, Mitchell
Collision industry professionals have been concerned about the privacy and security of business and customer data with the rise of Web-based technology solutions like cloud computing. Cloud computing certainly has huge advantages, but shop owners today are concerned about who has access to their information.
FenderBender’s Andrew Johnson sat down with Greg Horn, vice president of industry relations for Mitchell, to discuss concerns shops have over data privacy.
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Published in FenderBender. May 2011
Revisiting Paint by Numbers: A Deep Dive into Refinish Data
By Greg Horn, Vice President of Industry Relations, Mitchell
Recently, I published an article on refinish times broken down by vehicle type, age and origin in the Q1 Mitchell Industry Trends Report (ITR). I wanted to see if all vehicles received the same treatment in the refinish process regardless of these factors. "Paint by Numbers: A Deep Dive Into Refinish Data," drilled down into the refinish data for a year's worth of appraisals and compared these elements to determine if there were significant differences in the refinish process…
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Published in Autobody News. April 21, 2011
By the Numbers: Productivity, Profitability
Don't leave money on the table
By Jason Bertellotti, Vice President, Repair Solutions, Mitchell
Today's shop owners and managers face a significant challenge to measure all aspects of their business operations - especially when attempting to do so manually. Thankfully, the complexity of managing and reporting on sales, marketing, profitability, productivity, job status and cycle time numbers can be substantially reduced with the help of today's technology. As the old saying goes, if you can't measure it, you can't manage it.
>> Read the article
Published in AutoInc. March 9, 2011
OEMs see the light in patent opportunities
By Greg Horn, Vice President of Industry Relations, Mitchell
During the past few years, our industry has witnessed an erosion of new OEM parts market share to aftermarket parts producers. OEMs, saddled with producing and inventorying every part for all models they produce for an extended time, spar with aftermarket parts producers, who can pick the most profitable parts and replicate only them…
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Published in ABRN. March 1, 2011
The Loonie's Rise
An Above-Par Dollar May Impact Parts Use
By Bruce Carrick, Director, Canadian Product Management, Mitchell
The rise in the Canadian dollar is a welcome sign to snowbirds as well as those crossing the border for some Sunday shopping. But for those of us in the collision industry, it may have implications for how vehicles are repaired, or more specifically, which kinds of parts are placed on the vehicle. Given that parts represent over 40 percent of the dollar value of the repair, it is important to understand this trend and where it may be headed.
>> Read the article
Published in CollisionRepair Magazine. February 7, 2011
The Buy Or Build Dilemma: What's The Right Choice?
Determining the Best Claims System for Your Organization
By Paul Rosenstein, Vice President, Claims Solutions, Mitchell
Claims managers and their IT partners are faced with a dilemma when it comes to making the decision to build or buy their next claims software solution. The choice, which is not always clear cut, affects nearly every aspect of the claims process, from a minor workflow improvement to the transformation of the entire claims organization. Making the wrong selection can create havoc resulting in unintentional, inefficient processes, hidden costs, and productivity loss…
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Published in Property Casualty 360°. February 7, 2011
Regulation Is Out, Legislation Is In
By Greg Horn, Vice President of Industry Relations, Mitchell
We live in an increasingly regulated society, and the collision repair business is no exception. The latest trend, on state and federal levels, is for regulations previously set forth by state insurance departments to be broadened in scope and introduced as legislation…
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Published in ABRN. February 1, 2011
Smaller, Lighter Vehicles With Improved Horsepower Complicate Repairs
By Greg Horn, Vice President of Industry Relations, Mitchell
The Obama administration's recent change to the Corporate Average Fuel Economy (CAFE) standards will have a profound impact on the collision repair industry. In late 2009, President Obama announced an aggressive mandate requiring that all new cars and trucks achieve 35.5 miles per gallon (mpg) by 2016. This is an average of 39 mpg for cars and 30 mpg for trucks. It cuts four years from the previous regulation timetable. Although this change will significantly affect vehicle construction, particularly vehicle size, it snuck under the radar and went unnoticed by many…
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Published in ABRN. February 1, 2011
Lean Concepts Applied To Today's Shop And Today's Technology
By Jason Bertellotti, Vice President of Repair Solutions, Mitchell
Individuals directly involved in doing the work are your most valuable resources. You could have the best-in-class technicians, estimators, and painters, but if you're not equipping them with the proper tools or listening to their expert opinion, you're wasting your most valuable assets…
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Published in Fixed Ops Magazine. January/February 2011
Sounding The Horn
By Greg Horn, Vice President of Industry Relations, Mitchell
Sounding the Horn is a weekly blog written by Greg Horn, VP of Industry Relations, on PropertyCasualty360.com that focuses on the changes, challenges and opportunities facing the P&C insurance marketplace in 2011…
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Published weekly in Property Casualty 360°.
Equipment, Education And Parts Will Cost More In 2011
By Greg Horn, Vice President of Industry Relations, Mitchell
The tough economy and cautious outlook for 2011 are shaping an overwhelming theme that shops need to prepare for – more, more, more – as in more money. Equipment, education and apparently some parts all will cost more in 2011…
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Published in ABRN. January 1, 2011
Expert Advice: Selecting a Management System
Exclusive Interview with Jason Bertellotti, Vice President of Repair Solutions, Mitchell
When choosing a shop management system, there’s a lot to consider. Jason Bertellotti, vice president of repair solutions for Mitchell, shares some insights into what shops should think about when selecting the system that will be, in essence, the backbone of your shop’s operations.
>> Read the article
Published in FenderBender. May 2010
Expert Advice: New Technologies Transforming the Collision Repair Industry
Exclusive Interview with Alex Sun, President and CEO, Mitchell
Alex Sun has been involved in the collision repair industry for most of his life. Growing up in Queens, N.Y., as the son of Chinese immigrants, he had the opportunity to observe how his parents ran several of their businesses, one of which was an auto body shop and another a small insurance company. Years later, after leaving New York and graduating from the University of Chicago, Sun went on to pursue a 10-year career at Merrill Lynch as vice president of the company’s investment banking division before holding the position of chief financial officer and vice president of finance and administration for an enterprise software company.
In 2001, Sun brought his experience to Mitchell, where he became chief financial officer. Since then, he has transitioned to his current role as president and chief executive officer. Here, Sun shares his insights on new technologies that are transforming the industry, how these technologies affect the way collision repair shops operate, and the best technological investments that repairers should make right now. He also tells us about Mitchell’s recent business acquisitions and where he wants to take the company in the future.
Published in FenderBender. January 2010
4 Keys To Increasing Customer Loyalty
How the Elements of Being Kept Informed, On-Time Delivery, Shop Service and Shop Quality are Driving Customer Loyalty in the Collision Repair Sector
By Jason Bertellotti, Vice President of Repair Solutions, Mitchell
As the collision repair market becomes increasingly competitive, it is more important than ever for collision repair facilities to use every resource available to attract and retain customers. One powerful tool that shops can leverage is the voice of their own customers. By listening and responding appropriately to customer concerns and compliments, shops can increase customer referrals and repeat business…
>> Read the article
Published in AutoInc. May 2008
Auto Casualty Solutions
Decoding ICD-10
Insurers and health providers prepare to switch to vastly improved medical
classification system
By Michele Hibbert-Iacobacci, Vice President, Information Management & Support,
Auto Casualty Solutions, Mitchell
Mike Mahoney, Senior Director, Product Marketing,
Auto Casualty Solutions, Mitchell
On October 1, 2013 the world will change for injury claims payers in the United States. That’s the date clinical modification code sets currently in use by medical providers will be replaced by a combined series of ICD-10 codes.
ICD-9-CM consists of approximately 17,000 codes for medical diagnoses and procedures.
The ICD-10 code set contains not only updated clinical modification codes, but also introduces a new procedure coding system. Together, these two sets bring the total number of ICD-10 codes to approximately 155,000.
Published in Best's Review. March 2012.
Proactive Analytics
Strategies
Standardizing Claims Handling, Fraud Mitigation.
By Keith Peterson, Vice President, Advanced Analytics and Consulting,
Auto Casualty Solutions, Mitchell
Currently, three fast-moving developments are fostering opportunities for predictive analytics to finally make a big play in the world of claims operations. Following the Great Recession and ongoing economic strain, insurers are adapting their business models to a "new normal" era of intense market share competition, rising loss costs, and a complex regulatory environment.
Published in Claims Magazine. October 2011.
The Holy Grail of Claims Processing
For insurers, straight-through processing is as close as it comes to the
'Holy Grail' of a no—touch, fully automated claims-handling process.
By Mike Mahoney, Senior Director, Product Marketing,
Auto Casualty Solutions, Mitchell
Tom Zito, Senior Director, Medical Service Center, Mitchell
Insurers are on a constant quest to improve their business processes via technologies that will enable a fully automated, "no-touch" claims-handling environment. The goals are worthy: speed, efficiency, consistency, cost effectiveness and outstanding service. The quest also comes with potential risks: too much - or a lack of - claim control, inappropriate claims decisions and potentially less-than-appropriate loss adjustment or indemnity payment decisions.
Published in Canadian Underwriter. June 2011.
Talking Claims Innovation: John Gilmartin, Mitchell
By Anthony O'Donnell
As part of our research for I&T's June 2011 digital issue, I reached out to thought leaders on the topic of claims innovation. My question was what are best practices for insurers seeking to create competitive distinction through claims. Here, John Gilmartin, VP, product delivery, Mitchell recommends three things carriers can implement to stand out from the crowd:
Document Management System Implement a document management system to improve customer satisfaction through shorter claim cycle times and improved internal-external communications and, by doing so, eliminate costs/waste in the system. Improvements such as modern document management systems are also vital for attracting new talent. I'm still amazed how many carriers are still shuffling paper around their offices. While many have made strides in this area, there are many areas that are still in need of an overhaul, for example, medical bill/record ingestion, letters, forms, and other correspondence, etc.
Published in Insurance & Technology. May 2011.
Insurance Data Structure: The Next Wave
By Keith Peterson, Vice President, Advanced Analytics and Consulting,
Auto Casualty Solutions, Mitchell
An insurer’s data is much more than bits and bytes to be assembled for required regulatory reporting. It is the very lifeblood of the insurance organization and provides the ingredients by which the insight is developed that drives action to improve operational results.
Three convergent technology trends are opening dramatic new opportunities for insurers seeking competitive and operational advantage—and creating a potential crisis for their IT leaders. Predictive analytics, social networks, and location intelligence are on a rapid adoption curve in the insurance industry, but few companies are fully prepared to handle the crashing wave of the exponential growth in data that accompanies these new tools. How does the modern insurer ensure that they don’t sink—or worse—drown?…
>>Read the article
Published in Tech Decisions. May 2011
Filling A Void
Property/casualty insurers need to hire and train the next generation of adjusters.
By Mike Mahoney, Senior Director, Product Marketing,
Auto Casualty Solutions, Mitchell
Mike Bishop, Vice President, Product Development,
Auto Casualty Solutions, Mitchell
There is an ongoing crisis in the property casualty claims handling world. On top of increasing competitive pressures, more complexity of regulation and ever advancing consumer expectations the industry is running out of adjusters.
How can insurance carriers address this impending issue? In order to retain and recruit the industry's next generation of property/casualty claims adjusters, insurers will need to use a combination of technology, compensation structures and more flexible work environments to be successful in averting this crisis…
>>Read the article
Published in Best's Review. May 2011
Health Care Laws That P&C Carriers Should Heed
By: Tom McCarthy, Senior Advisor, Mitchell and founder of Mitchell Casualty Solutions
ARRA, HIPAA, PPACA, EIEIO, Mickey Mouse! Whew! Try to follow those acronyms or figure out which one is telling us what to do. Regardless of challenges to PPACA, each of these alphabet soup laws has set into motion initiatives that will benefit and simplify the business of health care, and we should be prepared to embrace and accept as inevitable in P&C…
>> Read the article
Published in Property Casualty 360°. March 6, 2011
Vehicle Buying Patterns Portend More Injuries
By: Tom McCarthy, Senior Advisor, Mitchell and founder of Mitchell Casualty Solutions
Affected by the turmoil in the economy, job losses, and increasing oil prices, consumers have drastically adapted their car buying habits from the days of behemoth SUV to smaller,
lighter cars. Since 2006, carmakers have added more subcompact and micro cars to their fleets, giving car buyers the lower purchase price and fuel economy they have been in search of.
At least this is what most of us observed and surmised as fact. But what does this transformation mean and how momentous was the shift?
>> Read the article
Published in Property Casualty 360°. March 4, 2011
Technology Trends For The Modern Insurer
Sorting out the multiple solutions available for insurance carriers today.
By Mike Mahoney, Senior Director, Product Marketing,
Auto Casualty Solutions, Mitchell
The insurance industry is ablaze with news about how new technologies are transforming the insurance value chain. Insurers are actively looking to leverage appropriate technologies from agency and sales to underwriting and billing to claims handling…
>> Read the article
Published in Property Casualty 360°. January 13, 2011
The Value Of Claim System Integration In Underwriting
By Mike Mahoney, Senior Director, Product Marketing,
Auto Casualty Solutions, Mitchell
There can be tremendous value gained to the underwriting process when underwriters "know" what is going on in the book of claims. Yet claim operations and technologies have traditionally existed in their own separate silos, away from the processes technologies that support the underwriting process…
>> Read the article
Published in Property Casualty 360°. October 4, 2010
Enabling Claims Excellence
By Mike Mahoney, Senior Director, Product Marketing,
Auto Casualty Solutions, Mitchell
John Lorimer, Vice President, Product Development
LexisNexis® Insurance Claims Solutions
A property/casualty insurer's financial performance depends heavily on its claims organization. Even top carriers carry loss and loss adjustment expense (LAE) ratios well above 60 or 70 percent, making claims costs the lion's share of the cost side of the combined ratio equation…
>> Read the article
Published in Property Casualty 360°. August 27, 2010
Give Your Adjusters A Crystal Ball
By Ernest Feirer, LexisNexis Claims Solutions
Dave Torrence, Senior Vice President and General Manager of Auto Casualty Solutions, Mitchell
Optimizing Claims Processes Helps Fight Fraud. In addition to gaining efficiencies and lowering operational costs, optimizing claims processes allows insurance carriers to better detect fraud. Predictive modeling can identify fraud based on patterns found in the information provided, such as unusual or suspicious medical treatment and billing. While some instances of increasing claim severity result from unanticipated developments in the medical treatment of the injured claimant, other instances may result from medical fraud…
>> Read the article
Published in Claims Advisor Magazine. August 26, 2010
Tech Can Help Mitigate Claim Adjuster Retirements
By Tom McCarthy, Senior Advisor for Mitchell and the Founder of Mitchell Casualty Solutions,
Randall Smith, Director, Business Process, Mitchell
Many baby boomers remember the Pete Seeger song that became an anthem of the 1960s peace movement, "Where Have All the Flowers Gone." Unless insurance executives take steps today to address the inevitable future talent crunch, they might as well dust off their old Peter, Paul and Mary albums and start singing, "Where Have All the Young Adjusters Gone/Gone to Retirement, Everyone."…
>> Read the article
Published in Property Casualty 360°. March 22, 2010
Workers' Compensation Solutions
Workers' Compensation Medical Bill Compliance
By Tina Greene, Regulatory Affairs Specialist for Mitchell Workers' Compensation Solutions
There is a silver lining in federal healthcare administrative simplification…
>> Read more
Published in Claims Advisor. November 22, 2011
Achieving EDI Compliance for Workers' Comp (Finally)
By Nina Smith-Garmon, Senior Vice President and General Manager at
Mitchell Workers' Compensation Solutions
Truly automated EDI hasn't been achieved for many in workers' comp, but when it is arrived at, it can help lower claims reporting costs, increase accuracy, reduce manual processing and maintain compliance with ever-varying state mandates…
>> Read more
Published in Risk & Insurance. June 1, 2011
The eBilling Conundrum
By John McCormack
Overall, the participating health insurers have culled insight from the data, and then applied the knowledge to realize improvements in days in accounts receivable, first-pass resolve rates and denial rates. For example, according to the InsurerView report, days in accounts receivable decreased an average of seven days between 2008 and 2009 for all insurers participating in the program. Such efficiencies are expected to help health insurers more adequately deal with the influx of patients that will be brought on by health care reform…
>> Read the article
Published in Insurance Networking News. May 1, 2011
The Case of Rising WC Costs Due to Physician–Dispensed Drugs
While states and insurers wait for legal recourse, technology may ease medical
expense burdens
By Lou Podlesni, Director of Fee Schedule Compliance,
Mitchell Workers' Compensation Solutions
Despite attempts by lawmakers to put into place rules to reduce drug cost and medical expenses, the cost of drugs within the workers' compensation industry continues to rise nationwide. It appears that ultimately there are few laws that can reverse the trend of more expensive drugs used by more workers' compensation patients…
>> Read the article
Published in Property Casualty 360°. April 21, 2011
Plugging The Leak
Uniting Utilization Review and Bill Review Can Stop Leakage on
Workers' Compensation Claims
By Erika James, Vice President of Product Delivery & Service,
Mitchell Workers' Compensation Solutions
For workers' compensation payers and self-insured employers, one of the most costly types of claims leakage occurs when the decisions made during the utilization review (UR) process cannot be matched to the bills for those services…
>> Read the article
Published in Claims Advisor Magazine. November 24, 2010
Raising The Bar In Workers' Comp Claim Management
Automation Handles Link Between UR and Bill Review
by Christopher Shannahan, Vice President of Sales,
Mitchell Workers' Compensation Solutions
In workers' compensation today, the 800-pound gorilla is rising medical costs. It was not that long ago that the ratio of indemnity costs to medical costs was 60/40. It's now been flipped—to 40/60, with medical costs representing the most expensive component. Moreover, that ratio is expected to change again, reaching 70/30 in 2016…
>> Read the article
Published in Property Casualty 360°. July 26, 2010
Plugging Claims Leakage Across The Operation
By Bob Acosta, Director of Sales, Mitchell Workers' Compensation Solutions
With medical costs expected to continue outstripping indemnity expenses as the leading cost component of the claims dollar in workers' compensation, finding ways to accurately and efficiently pay these losses is a top priority for all payers. Over the years, a number of point solutions have been introduced to increase efficiency in insurance claims operations, like new software solutions, case management, specialty networks, internal and external PPOs, and many more…
>> Read the article
Published in Risk & Insurance. April 23, 2010
Press
Mitchell Releases Integrated Salvage Management Solution
November 1, 2011
WorkCenter™ Salvage 2.0 to help insurers streamline disposition cost management and achieve a higher
percentage of positive recoveries on low-value salvage vehicles…
