SmartAdvisor - collision claims processing software by Mitchell

Total Loss Vehicle Claims Software

Transparent Market Value of Cars

Click here to view video transcript

We know that total loss claims are some of the most challenging claims to settle.

How do you arrive at a total loss settlement quickly while maintaining customer satisfaction?

With WorkCenter Total Loss and Salvage, you can close claims quickly and effectively by delivering total loss values that are fair, verifiable, and easy to explain—and monitor and manage all salvage-related activities from one central location.

Values That Live In the Real World

The WorkCenter Total Loss methodology is based on sold and available vehicle information to determine reliable vehicle valuations including vehicle options and other value adjustments.
This flexible, data-driven solution eliminates the “black box” approach that often results in costly customer friction. When the valuation process begins, the WorkCenter Total Loss
Comparable Vehicle Database is continually updated with additional sold and available vehicle data provided by reputable sources such as J.D. Power and Associates®, California Department of Motor Vehicles, and the leading auto classified marketplaces—AutoTrader.com®, Cars.com®, and Vast.com.

Accelerate The Life Cycle of Your Total Loss Claim

After settling the claim using WorkCenter Total Loss, connect to a network of more than 350 salvage yards for salvage disposition. Since data is transferred from WorkCenter™ Total Loss automatically, you can issue assignments faster by avoiding the manual rekeying of vehicle information.

Click here to request information on the WorkCenter Total Loss claims processing software and workflow solutions for your business.

Mitchell WorkCenter Total Loss video transcript

0:06—Total Loss
0:07—For your customers, it's an emotional and personal event.
0:11—For your staff, it's a costly and difficult claim to settle.
0:16—So how can you help your customers put this challenge behind them,
0:19—while at the same time,
0:21—enabling your claims staff to ease the settlement process?
0:26—Mitchell's WorkCenter Total Loss
0:27—will process 95% of all vehicle valuations in 30 seconds or less.
0:33—This improves the process for you and your customers
0:36—by incorporating the three key drivers of total loss settlement success:
0:41—Accuracy,
0:43—Transparency,
0:44—and Speed.
0:46—WorkCenter Total Loss uses Mitchell's proprietary vehicle selection process
0:50—and industry leading database
0:52—to return the best set of comparable vehicles that match the make, model, options,
0:59—and market area with the loss vehicle.
1:02—It's easy for your customers to understand their vehicle valuation,
1:06—especially when the value
1:07—is based on comparable vehicles from sources that consumers use every day
1:12—to shop for their cars.
1:14—With window sticker details built right in,
1:17—your customers can go option-by-option
1:19—to verify that the comparable vehicles displayed in the valuation report
1:23—match their own loss vehicle.
1:26—At Mitchell, we partner with J.D. Power and Associates,
1:29—an expert in vehicle pricing.
1:31—You know J.D. Power.
1:32—But what's more important is that your customers know J.D. Power.
1:37—This provides a tremendous trust advantage from the start
1:40—and a compelling reason for your customers to accept the vehicle valuation
1:44—during the first settlement call.
1:47—WorkCenter Total Loss
1:48—is a trustworthy,
1:49—accurate,
1:50—and transparent solution designed to quickly deliver fair,
1:54—market-driven values in an easy-to-understand report.
1:59—Call or visit our website
2:00—for more information
2:01—on additional features
2:03—and how to better advance your claims process.
2:05—Mitchell WorkCenter.
2:07—Simplification at work.

WorkCenter™ Total Loss
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WorkCenter™ Total Loss Brochure (US-English)

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Press

Auto-Owners Deploys Mitchell's WorkCenter Total Loss Solution to Strengthen Customer Satisfaction

March 4, 2013
Mitchell announced a multi-year partnership with Auto-Owners Insurance, a multi-line property and casualty and life insurer serving customers in 26 states
Full Release >>

>> Read More Mitchell Press

Articles

A Day in the Life of a Claim: The Initiation Phase

October 2013
As a light turns green, a driver, whom we'll call Bob, proceeds into the intersection. Moments later, Bob is broadsided by another car, becoming one of the more than 5 million traffic accidents reported in the U.S. each year…
Full Article >>

>>Read More Articles
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