WorkCenter™ Repair Management

Track, Automate, and Report In Real Time

A smooth repair process is a speedy claims workflow operation. Lack of visibility and communication between you and your repair partner could lead to displeased customers, increased rework, and longer cycle times.

With Mitchell WorkCenter™ Repair Management, you are provided real-time insight into the repair process. You can quickly resolve delays, communicate needs, and keep your customers informed through seamless connectivity.

Information Is Power

Customers are more satisfied when they are kept informed. By easily tracking and managing repairs, you can improve the customer experience.

Here’s how you can create efficiency through WorkCenter Repair Management:

• Track repair status and jobs
• Automate event triggers and notifications
• Streamline the supplement process
• Capture repair information for performance reporting
• Communicate efficiently with your direct repair shops

In addition, you have the opportunity to enhance your Direct Repair Program (DRP) relationships by staying in sync during the repair process—from start to finish. You also have the ability to expand your network by connecting with out-of-network shops recommended by the vehicle owner.

One Technology Platform For a Simplified Process

Our latest generation of technology is built on the Mitchell Extended Enterprise Platform, a foundation for improving collision repair and claims workflow.

Mitchell’s platform enables you and your repair partners by supporting distinct workspaces—WorkCenter for the unique needs of insurance claims organizations and RepairCenter for collision repair facilities.

WorkCenter has the benefit of direct connectivity to RepairCenter to view shared information and engage in real-time—resulting in a direct repair management solution that is efficient and repair-partner friendly.

Click here to request information on the WorkCenter claims processing software and workflow solutions for your business.