WorkCenter™ Customer Satisfaction

Staying Connected

Achieving customer satisfaction goes beyond using simple surveys. In an increasingly competitive marketplace, carriers need a solution that measures and provides insight into the overall customer experience.

With Mitchell WorkCenter™ Customer Satisfaction, you can guide your customer loyalty strategy and your direct repair program participation with our Web-based reporting tools and real-time Customer Alerts.

Powered by AutocheX, our evaluating service and business analytics help you optimize your Customer Satisfaction Index (CSI) reporting and management processes with features such as:

• Industry and/or custom benchmarking
• Immediate customer feedback
• Multi-level reporting through claim types
• Consistency in method and sample size

Our professionally trained telephone staff offers a personal connection to make your customers feel important and more inclined to participate. With this methodology, nearly 60,000 telephone surveys are conducted each month—giving you increased feedback to better manage the customer experience.

Delivering Results

With over 20 years of experience, Mitchell uniquely has the ability to combine extensive claims data, custom analytics, and the largest database of completed customer satisfaction surveys in the industry.

The end result? Mitchell WorkCenter™ Customer Satisfaction will help you:

• Improve communication with customers
• Identify improvement opportunities for employees
• Maximize policyholder retention and referrals
• Benchmark your performance against industry peers
• Gain insight to consumer satisfaction at auto body shops in your direct repair program

Be Proactive

Measuring customer satisfaction helps you understand—and exceed—customer expectations. That’s why you need a customer management solution that will deliver accurate and impartial data quickly. This gives a clear picture of your customers’ experience immediately after the repair so you can proactively resolve any issues encountered during the claims process whether they are rooted in customer engagement with claims agents or interaction with body shop personnel.

Click here to request information on the WorkCenter claims processing software and workflow solutions for your business.