RC Online Repair Status

RepairCenter Online Repair Status provides your customers with 24/7 access to their vehicle repair status – anytime, anywhere. Simply verify repair, employee, and customer information, update the current vehicle status, enter any custom notes, and click Update. Your customer automatically receives an email notification with detail, like the date changed and reasons for the change. Your customer may also access the repair status web browser and view a history log or edit their communication preferences.

Statistics show that the two most important factors in winning customer referrals are: "Keeping customers informed" and "Delivering vehicles on-time". Plus keeping customers informed can actually reduce the negative effects of a late delivery? Studies show that if notified of the delay, over 30% of customers are still willing to refer the shop even when their vehicle is 7 to 13 days late! Simply put—communication is the key.

If your shop is using the RepairCenter Production Module, the online repair status feature gets even better. As you move vehicles from one department to the next, RepairCenter can automatically send status updates to your customers—ensuring workflow integrated communication, from start to finish. Last but not least, the repair status update comes in a smart phone friendly design. Your customers will truly be kept informed anytime, anywhere.