RepairCenter™ CEM Sentiment Tool
Know What Your Customers Really Think and Why
The CEM Sentiment Tool is an empowering complement to quantitative reporting and analytics data. By helping you understand the "why" behind your customer satisfaction scores, the Sentiment Tool sheds invaluable light on gray areas. The enhanced, easy-to-use dashboard tells you what your customers really feel about their experiences in your shop as expressed in open-ended survey questions.
Top CEM Sentiment Tool Benefits
- Gain business insights based on quantitative analysis of data and qualitative aggregation of comments
- Discover subtleties not easily revealed in quantitative data
- Understand the intensity of your customers' feelings about their experiences in your shop
- Instantly access a snapshot view of customer perceptions and drill down to read actual verbatim survey responses
For more information about RepairCenter CEM call 800-238-9111
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New! CEM Sentiment |
Article: 4 Keys To Increasing Customer Loyalty
White Paper:
Building an Effective Customer Loyalty Program
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Press
Mitchell RepairCenter™ ToolStore Integrates with izmocars AddOnAuto to Provide Sales and Ordering
October 17, 2012
The izmocars accessories sales solution, AddOnAuto (AOA), integrates into the RepairCenter™ ToolStore, allowing auto body repair shops to connect to it directly from RepairCenter…