Collision Claims Management
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News & Updates

CDC Opioid Prescribing Guidelines February 10, 2017

The United States is facing a very real and serious opioid epidemic. Prolific prescribing, widespread abuse, and the highly addictive nature of these drugs have contributed to rapid increases in opioid overdose deaths from both prescription opioids and its illegal counterpart, heroin. In response to this crisis, the first federal guidelines for the prescribing of opioids, Centers for Disease Control (CDC) Guideline for Prescribing Opioids for Chronic Pain (CDC Opioid Guidelines), were published in March of 2016.

Five Qualities of an Effective Business Workflow Solution May 24, 2016
No two payors are the same, so their business workflow solutions shouldn’t be identical either.
How to Increase Sales with Your Most Valuable Asset– Your Customers September 7, 2015
There’s no doubt that the industry is changing. It seems like there’s a new acquisition every day.
Keys to Successfully Automating Medical Claims Payment March 11, 2015

Needs, Issues, Requirements and Results


The property & casualty insurance industry relies on a combination of skilled claims people, highly efficient processes and sophisticated technologies to deliver prompt, consistent and accurate claims handling. With the right combination in play, an insurer can leap ahead in terms of claims productivity, cost effectiveness, claims service and customer loyalty.

One area of concern for insurers that can create significant service, efficiency and cost issues involves the processes and technologies that support the review and payment of medical bills—and the inevitable payment status and remittance advice inquiries—surrounding this important claims handling activity.

Partner Brief: Cofinity December 4, 2014

Mitchell has partnered with Cofinity (an Aetna Company) to provide enhanced capabilities for the management of healthcare expenses related to property casualty bodily injury claims. 

Case Study: Young Shop Owners Credit Mitchell as Their 10th Employee October 1, 2013

Matt Ciaschini, 34, and his brother Zac, 30, own and operate Full Tilt Auto Body & Collision in Easthampton, MA, a busy shop that fixes and restores vehicles. The brothers are well-known for doing custom, high-end paint jobs on collectible cars. They pride themselves on constantly searching out the newest technology and best practices in every aspect of their shop and Mitchell’s RepairCenter is a big part of their success in doing so.

White Paper—New York Fee Schedule Analysis for the Industry July 24, 2013

An impact analysis of the New York Automobile Medical Fee schedule update of December 1, 2010 on the New York automobile insurance industry was completed by Mitchell ClaimsLab.

White Paper: 7 Simple Steps to Improved Provider Adoption of Electronic Transaction Processing In Property & Casualty Markets November 19, 2012

Property & Casualty (P&C) insurance companies have a choice of several techniques for encouraging faster provider adoption of electronic billing (eBilling) and electronic payment (ePayment). There are multiple benefits associated with electronic billing and payments, including the capacity to substantially lower transaction expenses, unload a big burden off adjusters and call centers, and enable similar benefits to accrue to medical provider trading partners.

Case Study: For Better Production Management November 12, 2012

Ste-Thérèse Toyota has been a renowned dealership for more than four decades in the greater Montreal area (Quebec, Canada). But recent expansion now means re-location of its collision repair shop to bigger, more modern premises, in order to adequately serve its constantly growing clientele base.

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